{"id":3137,"date":"2019-10-10T15:45:42","date_gmt":"2019-10-10T15:45:42","guid":{"rendered":"https:\/\/www.hidden-games.de\/?page_id=3137"},"modified":"2019-11-21T09:04:37","modified_gmt":"2019-11-21T09:04:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hidden-games.ch\/en\/zurich\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"module banner banner--small\" >\n    <div class=\"banner__media\">\n                    \n    <picture\n                class=\"picture  picture--hero\"\n    >\n                <source data-srcset=\"https:\/\/www.hidden-games.ch\/wp-content\/uploads\/2019\/10\/Hidden-in-zuerich_lagerhaus-800x533.jpg\" media=\"(max-width: 700px)\"\/>\n                <source data-srcset=\"https:\/\/www.hidden-games.ch\/wp-content\/uploads\/2019\/10\/Hidden-in-zuerich_lagerhaus-1600x1067.jpg\" media=\"(max-width: 860px)\"\/>\n                <img decoding=\"async\"\n            src=\"\"\n            data-srcset=\"https:\/\/www.hidden-games.ch\/wp-content\/uploads\/2019\/10\/Hidden-in-zuerich_lagerhaus-1600x1067.jpg 1x, https:\/\/www.hidden-games.ch\/wp-content\/uploads\/2019\/10\/Hidden-in-zuerich_lagerhaus.jpg 2x\"\n            class=\"lazyload picture__image\"\n            alt=\"\"\n            title=\"Hidden-in-zuerich_lagerhaus\"\/>\n\n        <noscript>\n            <img decoding=\"async\" src=\"https:\/\/www.hidden-games.ch\/wp-content\/uploads\/2019\/10\/Hidden-in-zuerich_lagerhaus.jpg\" alt=\"\" title=\"Hidden-in-zuerich_lagerhaus\"\/>\n        <\/noscript>\n    <\/picture>\n\n                <\/div>\n    <div class=\"banner__content container\">\n        <span class=\"topline \">FAQ<\/span>\n                    <h1>What would you like to know?<\/h1>\n        \n        \n        \n                \n    <\/div>\n<\/div>\n\n\n<div class=\"module accordion\">\n    <div class=\"container\">\n                    <ul role=\"presentation\" class=\"accordion__list\">\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Where do we see the prices, free times and how can we book one of the rooms?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>If you only want to inform yourself about the available dates, <a href=\"\/escape-room-zuerich\/jetzt-spielen\/\">here<\/a>. If you then want to book a free date, select the appropriate time and number of participants and click on &#8220;Next&#8221;. You can pay directly online or at our office in cash or with your EC\/credit card.<\/p>\n<p>The price varies depending on the number of participants.<\/p>\n<p>2 persons &#8211; 98,- CHF (49,- CHF per person)<br \/>\n3 persons &#8211; 120,- CHF (40,- CHF per person)<br \/>\n4 persons &#8211; 144,- CHF (36,- CHF per person)<br \/>\n5 persons &#8211; 160,- CHF (32,- CHF per person)<br \/>\n6 persons &#8211; 180,- CHF (30,- CHF per person)<br \/>\n7 persons &#8211; 210,- CHF (30,- CHF per person)<br \/>\n8 persons &#8211; 240,- CHF (30,- CHF per person)<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What happens, if one of our team gets sick or someone wants to come with us?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>Wenn sich eure Teamgr\u00f6sse \u00e4ndert, ist das kein Problem. Wir passen den Preis dann vor Ort an. Bitte bedenkt jedoch, dass sich der Preis nicht mehr weiter verringert als 98 CHF, dem Spielpreis f\u00fcr zwei Personen. Die Differenz k\u00f6nnt ihr dann vor Ort begleichen bzw. ihr erhaltet einen Gutschein in entsprechender H\u00f6he, wenn ihr bereits online bezahlt habt.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Wie viel fr\u00fcher m\u00fcssen wir vor Ort sein?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>If your team size changes, it&#8217;s no problem. We will then adjust the price on site. Please keep in mind, however, that the price does not decrease more than 98 CHF, the price for two persons. You can settle the difference on site or you will receive a voucher for the corresponding amount if you have already paid online.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What happens if we want to cancel our appointment?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>The binding booked date can be cancelled up to 72 hours before the start time by telephone or by email free of charge. A late cancellation causes cancellation fees. If the whole room is not cancelled but only single persons cancel, this is free of charge.<\/p>\n<p>The costs depend on the time of cancellation:<\/p>\n<p>72h to 48h before the date: 40 CHF<\/p>\n<p>48h to 24h before the appointment: 60 CHF<\/p>\n<p>less than 24 hours before the appointment up to 100% of the total amount will be charged.<\/p>\n<p>In case of no-show we have to charge the total amount.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How do the rooms differ from each other, or: Which is the best room?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>All our rooms have different themes and therefore different equipment. Each room also has its own puzzles. Once you have played a room, new challenges await you in the next room. Despite all the differences, the difficulty level of the rooms is roughly comparable. All of them can be solved in an hour if you work together as a team.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What awaits us in the rooms?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>We won\u00b4t reveal too much, but: A room full of puzzles is your gaming environment for 60 minutes. You&#8217;ll have to solve puzzles, find hiding places, crack codes, combine items and defuse traps to complete your task.<\/p>\n<p>In summary, the Live Escape Game Hidden in Zurich offers you an hour of excitement, secrets, puzzle fun and success!<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Am I too young or too old for Hidden in Zurich?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>You&#8217;re never too old to have fun together! The Zurich live escape game is made for adult men and women who enjoy tinkering and puzzling. There is no age limit. Children can play in our Escape Rooms from the age of 10, accompanied by an adult they can also be younger.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Is it possible to solve the puzzles in English?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>The rooms are also available in English. If you are interested, please write your request in the comment field of the booking form.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How big should a group be?                         <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>We recommend a group size of 2 to 6 people per theme room.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Are there other people in the room besides us?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>No, the game room is reserved for your group only.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What happens if we get stuck on one of the puzzles?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>The puzzles are structured in such a way that different abilities are required. Sometimes, however, you don&#8217;t get the idea right away. We can track your progress and give you clues in a number of ways without interfering with your game play.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What if one of our team is claustrophobic?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>We already had many guests who played with claustrophobia. Afterwards everyone was thrilled, nobody had any problems yet. Our game leaders can let you out of the room at any time. With us the door through which you enter the room is never locked, so that you can go out at any time. If you are unsure, feel free to contact us otherwise. Together we will find a solution.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Can we bring our dog?                         <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>No, unfortunately it is not possible to bring a dog.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Is there anything to drink on the spot?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>Yes, you can buy drinks from us. Unfortunately, it is not possible to take the drinks with you into the game rooms.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Can we bring children up to 2 years?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>We recommend that you do not bring children up to 2 years of age to play with you, as it is sometimes dark in all our rooms and loud sound effects are sometimes triggered.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            May we bring our own drinks and food?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>No, unfortunately it is not allowed to bring your own drinks or food and to eat it in our rooms.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Question not yet asked?                         <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>If your question is still unanswered <a href=\"\/escape-room-zuerich\/kontakt\/\">just get in touch with us.<\/a>We can be reached by phone or email and are happy to receive all your questions and comments.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                            <\/ul>\n            <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2747,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3137","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Hidden Games<\/title>\n<meta name=\"description\" content=\"Hier findest du alle Antworten auf die h\u00e4ufig gestellten Fragen zu unseren Escape Rooms in Z\u00fcrich. Ist deine Frage nicht dabei? Melde dich gerne jederzeit!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hidden-games.ch\/en\/zurich\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Hidden Games\" \/>\n<meta property=\"og:description\" content=\"Hier findest du alle Antworten auf die h\u00e4ufig gestellten Fragen zu unseren Escape Rooms in Z\u00fcrich. Ist deine Frage nicht dabei? Melde dich gerne jederzeit!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hidden-games.ch\/en\/zurich\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Hidden Games\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-21T09:04:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/zurich\\\/faq\\\/\",\"url\":\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/zurich\\\/faq\\\/\",\"name\":\"FAQ - Hidden Games\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/#website\"},\"datePublished\":\"2019-10-10T15:45:42+00:00\",\"dateModified\":\"2019-11-21T09:04:37+00:00\",\"description\":\"Hier findest du alle Antworten auf die h\u00e4ufig gestellten Fragen zu unseren Escape Rooms in Z\u00fcrich. Ist deine Frage nicht dabei? Melde dich gerne jederzeit!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/zurich\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/zurich\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/zurich\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Zurich\",\"item\":\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/\",\"name\":\"Hidden Games\",\"description\":\"Escape Rooms in Germany and Switzerland\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.hidden-games.ch\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Hidden Games","description":"Hier findest du alle Antworten auf die h\u00e4ufig gestellten Fragen zu unseren Escape Rooms in Z\u00fcrich. Ist deine Frage nicht dabei? Melde dich gerne jederzeit!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.hidden-games.ch\/en\/zurich\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Hidden Games","og_description":"Hier findest du alle Antworten auf die h\u00e4ufig gestellten Fragen zu unseren Escape Rooms in Z\u00fcrich. Ist deine Frage nicht dabei? Melde dich gerne jederzeit!","og_url":"https:\/\/www.hidden-games.ch\/en\/zurich\/faq\/","og_site_name":"Hidden Games","article_modified_time":"2019-11-21T09:04:37+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.hidden-games.ch\/en\/zurich\/faq\/","url":"https:\/\/www.hidden-games.ch\/en\/zurich\/faq\/","name":"FAQ - Hidden Games","isPartOf":{"@id":"https:\/\/www.hidden-games.ch\/en\/#website"},"datePublished":"2019-10-10T15:45:42+00:00","dateModified":"2019-11-21T09:04:37+00:00","description":"Hier findest du alle Antworten auf die h\u00e4ufig gestellten Fragen zu unseren Escape Rooms in Z\u00fcrich. Ist deine Frage nicht dabei? Melde dich gerne jederzeit!","breadcrumb":{"@id":"https:\/\/www.hidden-games.ch\/en\/zurich\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.hidden-games.ch\/en\/zurich\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.hidden-games.ch\/en\/zurich\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.hidden-games.ch\/en\/"},{"@type":"ListItem","position":2,"name":"Zurich","item":"https:\/\/www.hidden-games.ch\/en\/"},{"@type":"ListItem","position":3,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.hidden-games.ch\/en\/#website","url":"https:\/\/www.hidden-games.ch\/en\/","name":"Hidden Games","description":"Escape Rooms in Germany and Switzerland","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.hidden-games.ch\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.hidden-games.ch\/en\/wp-json\/wp\/v2\/pages\/3137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hidden-games.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hidden-games.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hidden-games.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hidden-games.ch\/en\/wp-json\/wp\/v2\/comments?post=3137"}],"version-history":[{"count":2,"href":"https:\/\/www.hidden-games.ch\/en\/wp-json\/wp\/v2\/pages\/3137\/revisions"}],"predecessor-version":[{"id":3264,"href":"https:\/\/www.hidden-games.ch\/en\/wp-json\/wp\/v2\/pages\/3137\/revisions\/3264"}],"up":[{"embeddable":true,"href":"https:\/\/www.hidden-games.ch\/en\/wp-json\/wp\/v2\/pages\/2747"}],"wp:attachment":[{"href":"https:\/\/www.hidden-games.ch\/en\/wp-json\/wp\/v2\/media?parent=3137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}