1. general regulations for the following service: Hidden in Zürich offers puzzle games in which the participants try to get out of a room within the given time.

2. liability of Hidden Games Schweiz GmbH

2.1 Hidden Games Switzerland assumes no liability for injuries or other damages caused by the participants themselves.

2.2 Hidden Games Switzerland accepts no liability for any deterioration in the participant’s state of health, other damage to health or accidents (e.g. malaise, fainting, heart attack, claustrophobia, panic attack, asthma, etc.).

3. obligations of the participant

3.1 The Live Escape Room solutions are considered a trade secret. Partial or complete publication or disclosure to third parties is strictly prohibited.

4. conditions of participation

4.1 Participants under the age of 14 may only take part in the game when accompanied by an adult.

4.2 Participation in the game is at one’s own risk.

4.3 The participant acknowledges that the door of the game room closes for 60 minutes and can only be opened by solving the tasks. In justified cases the door can be opened prematurely by the organizers.

4.4 People suffering from claustrophobia, panic attacks, asthma, heart disease, infectious diseases or other health-endangering diseases are not advised to participate in the game. Hidden in Zurich accepts no liability for any resulting accidents, damage or damage to health.

4.5 All damages caused in the playroom are to be reimbursed.

4.6 Photo and video recordings in the playroom are not permitted.

4.7 Smoking is prohibited in the play area.

4.8 A violation of the rules of the game will result in the immediate exclusion of the participant, in which case the participation fee will not be refunded.

5. cancellation and revocation

5.1 The bindingly booked date can be cancelled up to 72 hours before the start time by telephone or email free of charge. A late cancellation causes cancellation fees. If the whole room is not cancelled but only single persons cancel, this is free of charge.

The costs depend on the time of cancellation:

72h to 48h before the date: 40 CHF

48h to 24h before the appointment: 60 CHF

less than 24 hours before the appointment up to 100% of the total amount will be charged.